Refund policy

The short version: we want you to feel confident trying ANF Support. If your order arrived damaged, never arrived, or your first order simply didn't work out for you within 30 days, email us at info@anfsupport.com and we'll make it right.

30-Day Satisfaction Guarantee (first orders)

We stand behind our products. If you have used your ANF Support amplifiers consistently for at least two weeks and don't feel they were right for you, contact us at info@anfsupport.com within 30 days of delivery of your first order and we will work with you on a refund or store credit. This guarantee applies to one pack per customer, on your first order.

Standard returns (unopened items)

Unopened items in their original packaging may be returned within 30 days of delivery for a full refund of the purchase price. To be eligible, items must be unused and in their original packaging, and you will need your order number or other proof of purchase.

How to start a return

Email info@anfsupport.com with your order number and the reason for your return. If your return is accepted, we will send you return instructions and the return address. Items sent back without first requesting a return cannot be accepted.

Unless your item arrived damaged, defective, or incorrect, return shipping costs are the customer's responsibility. We do not charge restocking fees.

Damaged, defective, or incorrect orders

Please inspect your order when it arrives. If anything is damaged, defective, or not what you ordered, email info@anfsupport.com within 7 days of delivery with your order number and a photo. We will replace the item or refund you in full, including shipping, at no cost to you.

Lost or missing orders

If your order has not arrived within a reasonable time after your shipping confirmation, contact us at info@anfsupport.com and we will track it down, replace it, or refund it.

Refund processing

Once we receive and inspect your return, or approve your guarantee claim, we will notify you of the outcome within 5 business days. Approved refunds are issued to your original payment method within 10 business days. Your bank or credit card company may need additional time to post the refund. If more than 15 business days have passed since your refund was approved and it has not appeared, email info@anfsupport.com.

Exchanges

The fastest way to exchange an eligible item is to arrange a return and place a new order once your return is accepted.

Items that cannot be returned

For hygiene and safety reasons, opened or partially used packs are not eligible for standard returns; they may still qualify under the 30-Day Satisfaction Guarantee on first orders. Gift cards and items marked final sale are non-refundable. Nothing in this policy limits any rights you may have under applicable state law.

Questions

We're happy to help with anything unclear. Email us at info@anfsupport.com.